Our Services
Portfolio Review
Assessing gaps & redundancies in your insurance portfolio & setting the overall risk transfer strategy
Periodically assessing, reviewing and reporting on the adequacy, deficiencies and overlaps in the existing Insurance program coverage, providing recommendations to ensure that you have a robust Insurance program, advising on insurance coverage issues and insurance options.
Contract Design
Our Contract Design is founded on three pillars: Desirability, Feasibility, & Viability.
By assessing our client’s risk exposures, we uncover the most desirable risk transfer solutions (desirability).
We then anchor this information by taking into consideration our client’s financial constraints (feasibility), and the local & international market’s ability to meet these needs (viability).
Advanced Tendering
Giving you a bird’s a view of your options.
After designing the draft contract & the tender document, we then invite the insurance market to quote. Utilizing our extensive network & our bulk-buying advantage, we, in coordination with our clients, negotiate to achieve optimal price & cover.
Upon the preparation of at least three insurance offers, SANAD prepares a detailed comparison for your review.
Claims Management
Our Claims Management Process is a 3 Stage Cycle: Protection, Advocacy, & Learning.
Protection: True protection begins on Day One, where the client’s staff are correctly informed of their rights & obligations pre & post loss.
Advocacy: In the immediate aftermath of a claim, Client Advocacy Personnel are deployed to perform careful review of the claim & then work to ensure its resolution.
Insight & Iteration: With SANAD, your insurance contracts continue to change as we learn more about your organization.
Administration & Oversight
Our end-to-end service means we provide facilitate & oversee every stage of the customer journey. These include:
Policy Issuance
Addition & Deletion Requests
Policy Changes & Endorsements
Calculation of Debit / Credit Notes
In Numbers
2.4 K
2.1 K
12 M
Policies Issued Insurance policies issued through SANAD
Requests Handled Endorsements, Declarations, & Amendments processed
Claims Successfully Processed Claims ranging from Motor, Property, to Worker’s Compensation Insurance.
Health Insurance Helpdesk
We offer our clients a Help Desk with a dedicated Customer Care Agent, assisting you and your staff with a variety of requests, including:
Coverage Awareness: Answering questions regarding coverage & network.
Pre-Approval Support: Processing & expediting approvals for direct billing claims
Reimbursement Assistance: Processing & expediting approvals for reimbursement claims
Complaints Handling: Assistance in resolving disputed claims and general service complaints